Complaints Procedure Information

Wardle Academy’s complaints procedure is organised into the following 5 stages:
Stage 1. (Informal) – The complaint is heard by a staff member.
Stage 2. (Formal) – The complaint is heard by the Headteacher.
Stage 3. (Formal) – The complaint is heard by the chair of governors.
Stage 4. (Formal) – The complaint is heard by the Senior Executive of the Wardle Trust.
Stage 5. (Formal) – The complaint is heard by a Trustee appointed complaints committee.

 

A complaints form should be completed and returned to Mrs J Ashworth who will issue a formal receipt and explain what action will be taken. To find details of the school’s complaints procedure and the complaints form, please click on the document link below:

Complaints-Procedure

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